Below, are frequently asked questions that we usually receive.
Q. How do I order?
A. After setting up an account with your information, simply select the items that you would like to purchase, add them to your cart, select the quantity, check out, enter your information with your admit code (not required), submit payment, that's it, you're done! Meals will be delivered the day of your choice if you are using our new meal plans menu, which at this time are Mondays, Tuesdays and Fridays. *NOTE*: If you live in a gated or secured community, you will need to provide a code for our delivery team in the comments section of the check out page or let the security guard know that we will be coming. We do not want to have to call you at possibly 4 am when we are delivering your order. A member from logistics may contact you after your first order to go over any special details, discuss expected delivery times and so on.
Q. How often do you deliver?
A. We deliver three times a week to residential locations. When using our meal plan menu, please select the day you would like your meals delivered. Deliveries times will generally range anywhere from 4am to 11am based on your location, traffic, etc. You will receive an email once your order has been delivered to your door. Please get your order into the refrigerator as soon as you receive it.
Q. Do you deliver anywhere?
A. At the current time, we only deliver to listed cities on the "Where We Deliver" page.
Q. What is the shelf life of the meals?
A. Typical shelf life when stored in the refrigerator is a maximum of 5 days. We don't suggest consuming anything after that period. We want you to have the freshest product available, so please do not order more than 5 days worth of food. This is why we deliver multiple times a week.
Q. How are the meals stored?
A. Unless otherwise stated, all meals are prepared fresh and are meant to be stored in the refrigerator.
Q. Can the meals be frozen?
A. We do not suggest it as we use zero preservatives to aid in a freezing process, but have had many great results from customers that have frozen their meals. Each meal is meant to be stored in the refrigerator.
Q. What else do I need to do?
A. Every night before your expected delivery, we ask that you set your insulated bag and ice pack out for exchange in the morning. Should you not set your bag out, you will be billed $15 for each bag and ice pack not returned.
Q. What should I be eating for my diet?
A. We recommend speaking with your doctor or a certified nutritionist to go over dieting options for you. We do not give out dieting advice.
Q. Can I make adjustments or changes to my order?
A. Not at this time due to the fact that in the past we have tried to accommodate such requests like "no cheese" or "broccoli instead of green beans". In the future, we hope to be able to custom tailor your meal, but not at this time.